Return Policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Fresh Produce, Refrigerated & Frozen Items
Refrigerated or frozen items are eligible for return or replacement within 24 hours of delivery only. These items are eligible for replacement or store credit only and must be reported within the 24-hour window.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unopened, unused, and in original packaging
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Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, contact us through any of the following:
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📞 Phone: 916-342-9249
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📧 Email: support@xpressk.com
Approved returns are picked up FREE of charge with your next delivery or at the earliest possible convenience.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
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Personal care or hygiene products
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Custom or special-order items
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
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Sale or clearance items
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Gift cards
If you’re unsure whether an item qualifies, please reach out to us before purchasing.
Exchanges
The quickest way to receive a replacement item is to:
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Request a return for the original item, and
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Place a new order once the return is approved
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
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Approved refunds are issued to the original payment method
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Refunds are processed within 5–7 business days
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Bank or credit card processing times may vary
If more than 15 business days have passed since your return was approved, please contact us at support@xpressk.com or 916-342-9249.
